Navigating the maze of hiring IT companies is more difficult than most assume. You’ve likely pondered the merits of IT service providers and emerged from these deliberations without a clear answer.
It’s awfully difficult to distinguish one company from another. The typical person doesn’t understand the nuances of networks, software, hardware, the cloud, and digital security. As a result, people tend to make mistakes when allying with IT service providers. Hiring reliable IT companies will help you avoid such mistakes and obtain the high-quality IT service you deserve.
Let’s take a look at the most common missteps when partnering with an IT services provider:
FOREGOING COMPREHENSIVE PROTECTION AND ACCESS
IT companies should provide you with full and immediate access to your company’s information no matter what. You deserve unfettered access to your intellectual property at all times. If a potential IT services provider refuses to provide such comprehensive access, withholds login information or places other obstacles in your path, don’t do business with them. Matters of intellectual property should be clarified in-depth before the relationship is formalized.
THE FAILURE TO OUTSOURCE
Some companies simply decide to avoid hiring an IT firm altogether. Though this is tempting, burdening an in-house IT group with highly complex tech challenges is awfully risky. It’s advisable to ally with an IT company that can be accessed when necessary. After all, your in-house IT professionals can only handle so much work. Furthermore, they might lack specialized knowledge for idiosyncratic tech problem-solving that an outside IT company has mastered inside and out.
FAILING TO OBTAIN A BASIC CONTRACT
A detailed contract is an absolute must. This document should be in writing and flesh out all the costs, deadlines, responsibilities and other meaningful information pertaining to the business relationship. The failure to flesh out all these subtleties will jeopardize the relationship and it might even set you back hundreds or thousands of dollars.
ALLYING WITH AN IT COMPANY THAT WON’T TRAIN IN-HOUSE STAFF
Most companies lean on IT service providers for specific duties that often last a few years or, in some cases, a few months. If the IT company is unwilling to share its knowledge with your in-house IT workers, don’t do business with them. Though they shouldn’t have to spend an inordinate amount of time teaching your team the intricacies of specific IT problem-solving procedures, they should at least be willing to show them the basics.
THE FAILURE TO PERFORM IN-DEPTH INTERVIEWS
Treat your initial interactions with prospective IT companies similar to employee interviews rather than as meetings with colleagues. Ask for recommendations just like you would with a prospective employee. Vet them to determine if they have the knowledge and skills necessary to solve your idiosyncratic IT issues.
IT SUPPORT DONE THE RIGHT WAY
Hiring IT companies sweats all the details when it comes to customer service, solving tech challenges and keeping your business running like a well-oiled machine. At ION247, we can do the job for you. Ally with us and you won’t have to worry about your network, digital security or information access issues. We have the experience, tech skills and know-how your business needs to fire on all cylinders without flaw.
*Blog post updated June 2020.