ION247’s IT and Security Assessments identify gaps and cost saving opportunities in your current system. Our aim is to give you a comprehensive road map of recommendations focused on business and technology alignment.
ION247’s End User Service Desk provides remote support by engaging in a timely manner, conducting an initial assessment, response, research, and resolution of basic desktop support incidents and requests (tickets).The Service Desk is responsible for collecting information through a customer conversation, accessing support tools, and escalating to additional level 2 support staff if needed. We take ownership of each ticket and manage it to a resolution based on an agreed upon service level.
ION247’s remote monitoring and maintenance tools enable us to remotely manage your workstations and servers with the latest software updates, anti-virus definitions, as well as provide web filtering. Thresholds and alerts are configured at a device level, triggering automatic tickets to the Service Desk.
Our ultimate goal is to make sure all employees stay productive, instead of dealing with viruses or other cybersecurity issues. We monitor and manage your systems 24/7 to make sure they are online and performing at adequate levels, preventing problems before they happen.
ION247’s Video Monitoring central station is the heart of the security operation and is the one asset that sets ION247 apart from other companies. We have trained experts keeping our “eye on” your business assets, 24 hours a day. Our team can spot a potential crime in progress and have the police in route within seconds. Once the suspect is captured, ION247 provides instant verification that leads to convictions and future deterrence.